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    ANSWERS TO YOUR QUESTIONS

    SHOPPING INFORMATION

    WHAT SHIPPING METHODS ARE AVAILABLE?

    When you sell products with Oberlo, all products are shipped by the suppliers. When you purchase a product from the supplier, you need to pay for the shipping. The shipping cost depends on the shipping method and the country you are selling to.

    HOW LONG WILL IT TAKE TO GET MY PACKAGE?

    That depends on the shipping method you choose. International delivery usually takes about 15–30 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.

    DO YOU SHIP INTERNATIONALLY?

    Yes, we ship worldwide.

    WHAT SHIPPING METHODS ARE AVAILABLE?

    We use various different shipping methods, this depends on your location. When you purchase your items you will see your shipping options in the checkout.

    PAYMENT INFORMATION

    WHAT PAYMENT METHODS ARE ACCEPTED?

    We accept all major debit and credit cards such as Visa, Mastercard, and Maestro along with that we also accept PayPal and Google Pay.

    IS BUYING ON-LINE SAFE?

    Before you type your card details into a website, ensure that the site is secure. Look out for a small padlock symbol in the address bar (or elsewhere in your browser window) and a web address beginning with https:// (the s stands for 'secure').

    Orders and Returns

    HOW DO I PLACE AN ORDER?

    Its very simple, browse our website for the products. Add the items to the cart and follow the steps at the checkout.

    DO I NEED AN ACCOUNT TO PLACE AN ORDER?

    You can optionally create an account or you can checkout as guest. Creating an account has benefits such as viewing your order history, faster support and discounts.

    WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?

    Contact us by Phone or Email. We offer 24/7 Email support (support@qeumart.com) and our Phone Support lines are open from 9am - 5pm GMT. Visit our contact us page for more details.

    HOW CAN I CANCEL OR CHANGE MY ORDER?

    Please contact us and we will be happy to assist you with the issue.

    HOW DO I TRACK MY ORDER?

    We will send you the tracking number of the items you order if the shipping method you choose is tracked.